Technical Support

Set up a support plan or a single ticket service

3D PrintING Support Plans


Self-Help Resources

Community Support

Response Time

Hours of Availability

Support Channel

Products Covered

Support Session Duration

Validity

$79

Single support ticket

FREE

FREE

1-2 Business Days

09:00 - 17:00 CST

Video Call

Machine Diagnostics; Print file evaluation; Product training; Product Updates

Support Ticket Completion

1 Session

Buy

$289

Premium onboarding

FREE

FREE

Arrival of Product

09:00 - 17:00 CST

Video Call

Machine Diagnostics; Print file evaluation; Product training; Product Updates

2 Hours Direct Support; Install Training: Machine, Software, Maintenance

1 Session

Buy

$659

6 month general support

FREE

FREE

1-2 Business Days

09:00 - 17:00 CST

Video Call

Machine Diagnostics; Print file evaluation; Product training; Product Updates

Support Ticket Completion

6 Months

Buy

$1095

1 Year Premium Support 

FREE

FREE

1-2 Business Days

09:00 - 17:00 CST

Video Call

Machine Diagnostics; Print file evaluation; Product training; Product Updates

Support Ticket Completion

1 Year

Buy

Dental Mill Support Plans


Self-Help Resources

Community Support

Response Time

Hours of Availability

Support Channel

Products Covered

Support Session Duration

Validity

$79

Single support ticket

FREE

FREE

0 Business Days

09:00 - 17:00 CST

Video Call, on-site/shipping repair

Machine Diagnostics; mill file evaluation; Product training; Product Updates

Support Ticket Completion

1 Session

Buy

$289

PREMIUM ONBOARDING

FREE

FREE

Arrival of Product

09:00 - 17:00 CST

Video Call

Machine Diagnostics; mill file evaluation; Product training; Product Updates

2 Hours Direct Support; Install Training: Machine, Software, Maintenance

3 Months

Buy

$2,489

On Site Premium install

FREE

FREE

Arrival of Product

09:00 - 17:00 CST

On Site

Machine Diagnostics; mill file evaluation; Product training; Product Updates

User install competion

1 Session

Buy

$400

3 month general support

FREE

FREE

0 Business Days

09:00 - 17:00 CST

Video Call, on-site/shipping repair

Machine Diagnostics; mill file evaluation; Product training; Product Updates

Support Ticket Completion

3 Months

Buy

Support Information

Hours of Availability – Caliber Support is available during business hours, Monday to Friday, 9 am to 5 pm CST, but we will always try to provide timely support to 3D printer users around the world. When a priority Support team member is not scheduled in advance, Premium Support requests are handled by the General Support team.

Initial Response Times – Caliber will use commercially reasonable efforts to meet the target initial response time and beat it whenever possible. The time stated here is for the worst-case scenario. Again, we always strive to make sure users are satisfied.

Support Team – The Caliber Support Team are highly trained engineers and ready to diagnose issues in your environment. Our dedicated senior support team familiarize themselves with three primary contacts from your company to learn your network and environment. Please be aware that we make thorough records on the training and support we provide.

Caliber Support Procedure

The process for planning and delivering the Caliber support sessions is as follows:

1. Gathering information – Upon receipt of payment, Caliber Support will send you a link to an online form. We respectfully ask that you complete the form to provide us with an idea of the type of training that you would most benefit from. You will also have the option to upload a print file (i.e. STL or i3DP) to the server. A team member can then start any necessary testing and prepare for the meeting.

2. Scheduling the meeting – When Caliber Support has sufficient information and a good understanding of your needs, we will then send you an email with a link to our support scheduling system. Please select from the available times and your preferred channel of communication. The scheduled meeting is added to the system. You then receive a confirmation email and an invitation to the meeting.

3. Meeting – We meet online to resolve any issues or provide training that will ensure you can use your 3-D printing products to confidently print the dental appliances and objects you need.